Shipping Policy
Legal disclaimer and Shipping Policy
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.
All rugs and carpets sold at RugHouse.net are unique, collectible items, often one-of-a-kind or limited in nature. By purchasing through our platform, you acknowledge and agree that:
Product descriptions and photographs are provided to the best of our ability to accurately represent each item. However, due to the handmade and vintage nature of many pieces, slight variations in color, texture, or appearance may occur.
All sales are final. We do not accept returns or offer refunds or exchanges once a product has been shipped.
We are not liable for any allergic reactions or health issues that may arise from materials used in the construction of the rugs, including but not limited to wool, dyes, or other natural fibers.
While we take great care in sourcing and handling our inventory, we cannot guarantee future value, performance, or durability of any item.
By completing your purchase, you acknowledge that you have read and agree to these terms.
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Shipping Policy
We ship all orders with the utmost care to ensure your unique and collectible rug or carpet arrives safely and securely.
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Processing Time:
Orders are typically processed within 3–5 business days.
Custom requests or special handling may require additional processing time. You will be notified if delays occur.
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Shipping Methods:
We use reputable carriers (such as USPS, FedEx, UPS, DHL, or local freight services) based on your location and the size of the item.
Tracking information will be provided once your item has shipped.
Shipping Rates:
Shipping rates are calculated at checkout based on the size, weight, and destination of your order.
International shipping is available; customs duties and import taxes are the responsibility of the buyer.
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Damage During Transit:
All shipments are insured. If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the damage and packaging for insurance claim purposes.
We will assist in filing a claim with the shipping carrier but cannot guarantee compensation beyond the carrier's settlement.
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No Returns or Exchanges:
Due to the collectible and one-of-a-kind nature of our rugs and carpets, all sales are final. We do not accept returns or exchanges once an order has shipped. Please ensure you have reviewed all product details and photos before making a purchase. If you have questions, feel free to reach out prior to buying.
All rugs and carpets sold through this website are unique, collectible items, often one-of-a-kind or limited in nature. By purchasing through our platform, you acknowledge and agree that:Product descriptions and photographs are provided to the best of our ability to accurately represent each item. However, due to the handmade and vintage nature of many pieces, slight variations in color, texture, or appearance may occur.All sales are final. We do not accept returns or offer refunds or exchanges once a product has been shipped.We are not liable for any allergic reactions or health issues that may arise from materials used in the construction of the rugs, including but not limited to wool, dyes, or other natural fibers.While we take great care in sourcing and handling our inventory, we cannot guarantee future value, performance, or durability of any item.By completing your purchase, you acknowledge that you have read and agree to these terms.Shipping PolicyWe ship all orders with the utmost care to ensure your unique and collectible rug or carpet arrives safely and securely.Processing Time:Orders are typically processed within 3–5 business days.Custom requests or special handling may require additional processing time. You will be notified if delays occur.Shipping Methods:We use reputable carriers (such as FedEx, UPS, DHL, or local freight services) based on your location and the size of the item.Tracking information will be provided once your item has shipped.Shipping Rates:Shipping rates are calculated at checkout based on the size, weight, and destination of your order.International shipping is available; customs duties and import taxes are the responsibility of the buyer.Damage During Transit:All shipments are insured. If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the damage and packaging for insurance claim purposes.We will assist in filing a claim with the shipping carrier but cannot guarantee compensation beyond the carrier's settlement.No Returns or Exchanges:Due to the collectible and one-of-a-kind nature of our rugs and carpets, all sales are final. We do not accept returns or exchanges once an order has shipped. Please ensure you have reviewed all product details and photos before making a purchase. If you have questions, feel free to reach out prior to buying.
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.